A product within SAP's Customer Resource Management (CRM) division, the Customer Engagement Center helps companies place great service at the heart of their customer's experiences.
The Customer Engagement Center gives service agents a 360 degree view of their customer, providing instantaneous access to interaction history, products, and solutions that allow agents to best serve your customers.
The benefits a company receives through SAP Service Cloud has been quantified by Forrester Research include "reduced call center operations by over 40%, increased service and field representative efficiency 40%, and increased call center income by doubling the amount of successful upsales."
A product within SAP's Customer Resource Management (CRM) division, the Customer Engagement Center helps companies place great service at the heart of their customer's experiences.
The Customer Engagement Center gives service agents a 360 degree view of their customer, providing instantaneous access to interaction history, products, and solutions that allow agents to best serve your customers.
The benefits a company receives through SAP Service Cloud has been quantified by Forrester Research include "reduced call center operations by over 40%, increased service and field representative efficiency 40%, and increased call center income by doubling the amount of successful upsales."
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For me, design has always been about making sense of things - about changing existing situations into preferred ones.
It's not only about problem-solving, but also problem setting; a process that involves interdisciplinary discussion and reflection to define the proper issue.
UX DESIGN
Worked for SAP in the Enterprise Software market developing an integrated CRM Service solution.
INDUSTRIAL DESIGN
Bachelor of Arts with Honors in Industrial Design - most of my school project portfolio consists of 3D product design
USER RESEARCH
Extensive user research experience from design research courses and projects.
Conducted user testing and research at SAP, synthesizing and sharing insights with our design team for UX adjustments
DATA ANALYTICS
My minor is focused in data collection and analytics - bringing collection of large databases and quantitative analysis to my design process through tools such as Python and Sqlite
UNIVERSITY OF NOTRE DAME
Currently a senior at Notre Dame, I am majoring in Product Design, with minors in both Tech Development, and Business Economics.
Having studied at a Catholic University which emphasized using your education to do good, my projects have ranged from helping decrease urban-dweller's environmental impact, to designing a tech resource center for tech-illiterate South Bend residents.
2016-2020
MAJOR: INDUSTRIAL DESIGN
MINORS: TECH DEVELOPMENT; BUSINESS ECONOMICS
