top of page
A product within SAP's Customer Resource Management (CRM) division, the Customer Engagement Center helps companies place great service at the heart of their customer's experiences.
The Customer Engagement Center gives service agents a 360 degree view of their customer, providing instantaneous access to interaction history, products, and solutions that allow agents to best serve your customers.
The benefits a company receives through SAP Service Cloud has been quantified by Forrester Research include "reduced call center operations by over 40%, increased service and field representative efficiency 40%, and increased call center income by doubling the amount of successful upsales."
A product within SAP's Customer Resource Management (CRM) division, the Customer Engagement Center helps companies place great service at the heart of their customer's experiences.
The Customer Engagement Center gives service agents a 360 degree view of their customer, providing instantaneous access to interaction history, products, and solutions that allow agents to best serve your customers.
The benefits a company receives through SAP Service Cloud has been quantified by Forrester Research include "reduced call center operations by over 40%, increased service and field representative efficiency 40%, and increased call center income by doubling the amount of successful upsales."
projects
projects
Anchor 2
I'm Jacob Rush
Product Designer, Product Manager,
and User Researcher in San Francisco.
I believe building a great product is
as much about problem setting as
about problem solving.
Experience
SAP • Multi Cloud Technology Office
Project Manager • 2021 – Now
Product Designer • 2020 - Now
University of Notre Dame
Lead Product Designer • 2019 – 2020
SAP
Product Designer • 2018 – 2019
City of South Bend
User Researcher • 2017 – 2018
bottom of page